Twilanswer

Channels and Integrations • 1 min read

How to Set Up the Front Integration in Twilanswer

Front integration sends call notifications to your Front inbox. Learn how to add the channel, configure it, and verify the integration.

Steps to Set Up the Front Integration

  1. Navigate to the Channels Page in Twilanswer

    • Go to the Twilanswer dashboard.
    • Select “Channels” from the sidebar.
    • Click “Add Channel” in the top-right corner.

    Navigate to Channels and add a channel

  2. Enter Front Integration Details

    • Under Channel Type, select “Front”.
    • Enter a nickname to help you identify the Front account or channel you’re setting up.
    • Copy the API Key—you’ll need this later in Front.
    • Click “Save” before proceeding to Front.

    Enter Front integration details in Twilanswer

  3. Set Up Twilanswer in Front

    • Go to Front App.
    • Navigate to Settings > Channels > Add Channel.
    • Select “Twilanswer” as the integration.
    • Paste the API Key you copied from Twilanswer.

    Paste Twilanswer API key in Front

  4. Configure Routing in Front

    • Select the Inbox where you want Twilanswer call notifications to be routed.
    • Click “Continue” to finalize the setup.
    • You should see a success message in Front.

    Configure inbox routing in Front

  5. Verify the Integration in Twilanswer

    • Go back to Twilanswer and reload the page.
    • Your Front integration status should now change from Pending to Active.
    • If you don’t see the integration active, ensure you clicked Save in Twilanswer before setting up in Front.

    Front integration active in Twilanswer

Troubleshooting & Support

– If the integration fails, double-check that you saved the API Key in Twilanswer before navigating to Front.

Once completed, your Twilanswer call notifications will now be routed into Front, streamlining your SMS and call management! Refer to How to Configure Twilio Call Routes in Twilanswer for more information.