How to Manage Contacts in Twilanswer

Contacts in Twilanswer keep a shared list of the people your organization calls and receives calls from. You can add contacts manually, sync them from Front, or manage them through the API.

View and search contacts

1. Open Twilanswer and select Contacts from the sidebar.
2. The page lists every contact in your organization, with columns for Name, Phone, Company, Assigned to, and Source.
3. Use search to find a contact by name, phone number, or company.

Source is a badge on each row. Contacts created in Twilanswer show Manual. Contacts created through the API show API. Contacts imported through an integration show the provider—for example Front.

Add a contact

1. On the Contacts page, click + Add Contact.
2. Fill in Full Name, Phone Number, and Company.
3. Optionally choose someone in Assigned to, or leave the contact unassigned. Assigned users are how Dynamic Forward knows which teammate should receive the call.
4. Click Add Contact to save.

The new contact appears in the list with a Manual source.

View contact details

Click a contact to open Contact Details. You will see their information on the left and Call History on the right—recent calls with that contact, including direction, time, and duration.

From this page you can:

• Call Contact — Place an outbound call to their number. See How to Dial Outbound Numbers Using Twilanswer.
• Edit — Update their information (Manual and API contacts only).
• Delete — Remove the contact (Manual and API contacts only).

The details card also shows Assigned to, when the contact was Added, and Source.

Edit or delete a contact

1. Open the contact’s details.
2. Click Edit.
3. Update Name, Phone, Company, or Assigned to.
4. Click Save, or Cancel to discard the changes.

Whether you can edit or delete depends on Source:

• Manual — The contact was created in Twilanswer. You can edit and delete these contacts in the UI.
• API — The contact was created through the API. You can edit and delete these contacts in the UI the same way as manual contacts.
• Front (or another synced provider) — The contact was imported through an integration. You cannot edit or delete these contacts in Twilanswer. Make the change in the connected platform instead; those edits sync to Twilanswer within 24 hours. To connect Front, see How to Set Up a Contact Sync in Twilanswer.

Manage contacts via the API

You can also create and manage contacts through Twilanswer’s REST API. Contacts created this way show API as their source and can be edited or deleted in the UI like manual contacts. See API Access for how to generate a key, then use the API reference for contact endpoints.