Privacy policy

Last modified: March 2nd, 2025

1. Introduction

Clueless Labs LLC (“Company,” “we,” “us,” or “our”) operates the Twilnaswer service (“Service”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service. By accessing or using Twilnaswer, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide to Us

•Account registration details (name, email, phone number, company information).

•Payment and billing information (processed through third-party payment providers).

•Call routing and forwarding configurations.

•Any voicemails or call recordings saved through the Twilnaswer platform.

2.2 Information Collected Automatically

•Log data, such as IP addresses, browser type, and device information.

•Usage data, including how you interact with the Twilnaswer platform.

•Cookies and Tracking Technologies, including those used for analytics and performance monitoring (see Section 8).

3. How We Use Your Information

We use the information collected for the following purposes:

•To provide and maintain the Service.

•To process payments and manage billing.

•To improve the functionality and security of the Service.

•To communicate with you regarding account status, updates, and customer support.

•To analyze platform usage and improve user experience.

•To comply with legal obligations.

4. Call Recordings and Voicemail Security

We make commercially reasonable efforts to ensure the security of recordings and voicemails stored within the Twilnaswer platform. However:

• Voicemails and call recordings should not contain extremely sensitive information.

•Twilnaswer is not HIPAA compliant, and the platform should not be used for storing, transmitting, or processing protected health information (PHI) or other legally sensitive data.

•Users are responsible for ensuring compliance with any applicable data security and privacy regulations when using the Service.

5. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share data in the following circumstances:

•Service Providers: We may share necessary data with trusted third-party vendors, including those for call routing, payment processing, and analytics.

•Legal Requirements: We may disclose information if required by law, court order, or governmental request.

•Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

6. Data Retention and Deletion

•We retain user data only as long as necessary to provide the Service and fulfill legal obligations.

•Upon user request, we will delete personal data to the extent that we are not legally required to retain it.

•To request data deletion, users may contact us at [support email].

7. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet or storage is 100% secure, and we cannot guarantee absolute security of your information.

8. Cookies and Third-Party Services

8.1 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze platform usage, and improve the Service. These may include:

•Essential Cookies: Necessary for site functionality, authentication, and security.

•Analytics Cookies: Used for tracking user behavior and improving the Service.

•Performance Cookies: Helps us optimize the speed and usability of our platform.

By using the Service, you consent to our use of cookies. You can manage cookie settings in your browser, though disabling cookies may impact certain features.

8.2 Analytics and Performance Monitoring

We may integrate with third-party analytics tools to better understand how users interact with the Twilnaswer platform. These tools help us:

•Monitor and analyze platform usage.

•Identify trends and optimize user experience.

•Improve system performance and detect issues.

These third-party services may collect data such as device information, IP addresses (anonymized where possible), and session behavior. We do not control how these providers handle data, and we encourage users to review their respective privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to users. Continued use of the Service after changes constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions about this Privacy Policy or your data, please contact us at: